top of page
Hotline Consultant

24/7 Global Service Helpdesk

VEII Global Service Desk Features

The centralized place for all services

White Corridor
Scope of Services
  • Provision of  Global Service Desk acting as Single Point of Contact “SPOC” Key locations

  • Services Included:

    • Global Service Desk​

    • Remote Software Support

      • Digital operation and maintenance​

      • Application Support

      • Cloud and Data Security Services

    • On-site Hardware Engineering Support​

      • On-site Service​

      • On-site Support

  • Support Hours:  24 x 7 x 365

  • User Locations: 4,000 Stores across China Mainland

  • Languages: Cantonese, Mandarin & English

  • Resources and Support are based on the statics and volume provided

Delivery Locations
Hong Kong
  • 10+ years of experience

  • 10 Global Service Desk agents

  • Support for English and Cantonese

Guangzhou, China
  • 25+ years of experience

  • Support for Cantonese, Mandarin

  • 150+ GSD agents

  • Handle 100,000 calls/month

Manila, Philippines
  • 10+ years of experience

  • 50 Global Service Desk agents

  • Support for English and Filipino languages

  • 5+ years of experience

  • Support for English, Cantonese and Mandarin

Kuala Lumpur, Malaysia
  • 3+ years of experience

  • 10+ Global Service Desk agents

  • English, Mandarin, Malay, Cantonese

24 x 7 x 365 - World-class Redundant Telephony and Network Infrastructure
ITIL / ITSM Delivery Methodology
Standardized global Delivery Excellence methodologies for training, knowledge, quality and ticket analytics
Comply with ISO 9001, ISO27001, ISO20000 Certification Management System


On-site Service Coverage

VEII's extensive reach within China is a testament to our commitment to service excellence. Covering a remarkable 98.3% of major cities, we ensure that our retail solutions are readily accessible and efficient. With 300 local spare parts centers, including 134 maintenance centers, and 7*16 spare parts support, we guarantee prompt and reliable service. Our dedicated team of over 650 on-site service personnel, comprising more than 550 in-house staff, are always ready to provide support. Furthermore, our flexibility enables us to adapt and expand our services as your business needs evolve, ensuring your retail operations run seamlessly.

Image by Road Trip with Raj
bottom of page